![]() ![]() Get a view of the status of each change with this custom Excel report. Change Status ReportĪ change request in Jira Service Management is a special type of request and is often a battleground between business and IT. The dedicated Jira Service Request Approver Report is an Excel pivot report that helps to understand the amount of service requests waiting for approvers and approver groups. This report is also missing from the built-in Jira Service Management reports. It contains the ratio of SLAs breached, and met for a time period or set of service requests. The Jira Service Request SLA Report offered by Better Excel Exporter for Jira is a similar report in Excel pivot report format. Service Level Agreement is a key metric in service projects, so Jira Service Management has a custom report for this. Sample export of a Jira Service Management Request Status report Service Request SLA Report You can present the findings using pivot charts and from angles that best suit your needs. This is a pivot report, allowing you to drill down to the data level you need. The Jira Service Request Status Report provides a snapshot of the status of Jira Service Management tickets grouped by request types. Jira Service Management offers several reports as measurability is key to understanding what to optimize or change in your processes.ĭespite the effort to provide a wide range of reports, there might be report requirements that are missing.Ĭustom Jira Service Management Excel reports can complete the picture and deliver the insights you are looking for.īelow is comprehensive collection of the Jira Service Management Excel report types that the Better Excel Exporter for Jira app provides. IT Service Management is a critical business function and subject to constant optimization. Create Jira Service Management Excel reports Reports that need to be shared with management or partners are often required to be in Excel format for general usability.īeyond the fact that Excel is often the preferred format for reports, custom Excel reports can offer more than built-in Jira Service Management reports. Jira Service Management Excel reportsĮxcel reporting plays a huge role among Jira Service Management custom reports. Visually compelling gadgets and charts help uncover anomalies before they cause disruption. With the help of Marketplace Apps, an ITSM dashboard would function as a one-stop-shop for understanding the overall health of service processes. You can spice your ITSM dashboard up with reporting apps to give better visuals or a new angle to your reports. It's more of a best practice of presenting your existing reports in Jira Service Management. The Jira dashboard is not completely a separate reporting option. You can edit an existing custom report or create your own custom report.Ĭustom reports include Created vs resolved, Time to resolution, SLA met vs. With custom reports, you can fit reporting to specific team goals and targets. Jira Service Management custom reportsĬustom Jira Service Management reports give more flexibility in measuring the metrics that your team cares about. You can access these from the "Reports" menu in Jira Service Management. The built-in, default reports can't be edited but provide visibility into the basic service project factors.ĭefault Jira Service Management reports are the Workload, Satisfaction, Request deflected and Requests resolved reports. ![]() Learn more about exporting tickets and other Jira issue data to PDF documents. ✋ This article is about Excel reports, but you can create professional Jira Service Management reports in PDF format as well. Exporting to common formats (like Excel or PDF).There are 4 basic reporting options in Jira Service Management: It helps to avoid unnecessary calls or concerns. It's a growing trend that service teams are setting up customer-facing Jira Service Management reports for better transparency and accountability.Īn accessible report promotes open communication on project status and agent workload. These reports allow team members and management to get a real-time view of how service workflows are operating. Internal reports are for management meetings, supporting decision-making, and performance improvement. Jira Service Management custom reports can be internal or customer facing. ![]() Jira Service Management reporting helps to understand service trends, usage patterns, and measure service team effectiveness.īoth IT and non-IT service teams use Jira Service Management in internal and external service projects as well as in change management projects. Jira Service Management (it was previously called Jira Service Desk) is Atlassian's fast-growing and market-leading ITSM offering. What is Jira Service Management reporting? ![]()
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